Electronic customer relationship management (e-CRM) requires proactive intelligence and not historical analysis, believes Marc Scheepbouwer, marketing director at Global Technology Business Intelligence.
Data warehouses are designed specifically to meet the needs of an organisation's knowledge workers, says Andre Zitzke, CTO at SAS Institute.
Pieter Meyer, portfolio manager, project management at AST IT Solutions, discusses the change in demand for project management skills.
E-commerce in SA is clouded by misconceptions and, as a result, many small to medium enterprises are letting opportunities slip by, says Stephen Corrigan, MD of Pastel Software SA.
The hype surrounding wireless communications is premature, believes Gary Sweidan, technical director of Data Pro.
According to Mark Chertkow, MD of Graphic Image Technology, multicasting can provide engineers with a way to improve network performance.
The debate continues as to whether desktop printing or workgroup printing offers the most benefits to users, says Samantha Galliet, HP printer product manager at SDD.
According to Martin May, regional director of Enterasys Networks SA, companies are looking to wireless technologies to give staff members access to information.
E-mail is the perfect medium for e-billing, says Mike Wright, CEO of The E-Mail Corporation.
The design parameters of computer hardware technology are evolving to focus on portability and mobility, believes Mark Lu, CEO of Rectron.
Tony Farah, executive chairman of Spescom, says that in order for the digital divide to narrow, a focused technology policy must be formed that favours information and communications technology.
Victoria Vaksman, director of Solit SA, identifies 10 success factors to solution design, selling and delivery.
Pieter Meyer, portfolios manager at AST Project Management, examines 10 reasons why business projects fail.