The argument for enterprise service management is compelling when it can be implemented at minimal cost using existing IT service management technology and processes.
The South African Revenue Service today unveiled a completely virtual filing tax season, as branches remain closed for at least the next six weeks.
Driving promotions without looking into the inherent factors that influence the ROI can lead to promotions that damage the bottom line, says Ina Oosthuizen, data scientist at Decision Inc.
ITWeb, in partnership with Mecer Inter-Ed, is running a survey on the value of IT training and certification amongst businesses and individuals in South Africa.
The survey aims to explore whether businesses think that there´s value in paying a training services provider, and if so, what is that value, and does the market understand that value?
In this survey, we examine, among other things:
By completing the questionnaire, you stand a chance to win a Takealot gift voucher to the value of R3000.
The detailed results of the survey and the winner of the lucky prize draw will be published on ITWeb.
Thank you for participating!
Seamless digital interactions that are built around user needs will allow companies to deliver bespoke solutions in near to real-time, says Grant Phillips, group CEO at e4.
Despite mistrust, we have reached a point of no return on the customer experience improvement curve, with the baton passing from human to digital interaction.
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The telecoms industry body joins forces with software firm Mobileum to develop technology to fight robo-calling and fraudulent calls.
Managed ethically, robocalls offer compelling commercial opportunities for organisations that would benefit from the channel’s immediacy, says JD Engelbrecht, MD of Everlytic.
ITWeb is running a survey on cybersecurity to gain a better understanding of how SA businesses are managing their cybersecurity posture. Survey sponsor MTN Business wants to find out where local companies are going for information about cybersecurity best practice, as well as the challenges they face.
To gather further insights into the utilization of CRM/ERP solutions by South African organisations, the survey poses the following questions:
By completing the questionnaire, you’ll contribute to this local research project and stand a chance to win a Takealot voucher to the valueof R3 000. The detailed results of the survey, and the prize winner, will be published on ITWeb.
Thanks for participating!
The partnership aims to improve personalisation backed by Netcore Cloud’s full-stack product suite.
To find the best trading method for you, do a complete analysis of your current trading situation, including your level of crypto knowledge.
The agritech start-up will use IBM tech to build a digital farming platform to improve food security for emerging and commercial African poultry farmers.
Artificial intelligence can help with proactively avoiding downtime, and if downtime does occur, it can help resolve the issues a lot faster, says Envisage.
Customer experience involves having efficient channels to help you build strong and lasting relationships with customers in order to generate more revenue.