The business case for RPA must consider the impact on organisational culture, customer and employee experience, says Laura Wier, automation solutions head at DVT.
IT is shifting to become more customer and employee centric, according to Freshworks.
The multi-tenant environment gives several clients the use of the application within the same operating environment on shared hardware and resources, says Phil Lewis, VP of Solution Consulting EMEA at Infor.
Members of the public now have the opportunity to enrol, free of charge, in either or both of the online courses offered by the University of Johannesburg.
EOH partners with RebuildSA to deliver a communications platform from which to instantly engage the growing volunteer base nationally.
The volume and velocity of cyber attacks have gone beyond the capability of humans to manage without the help of automation and AI, says Lukas van der Merwe, specialist sales executive: security at Gijima.
ITWeb AI Summit 2025
Uncovering the true business value of AI
The retailer unveils ShopriteX, which combines data science, tech and innovation with its operational strength to provide enhanced customer experiences.
Driving a seamless customer experience is underpinned by giving customers choice in how they prefer to engage, says Preetha Maharaj, MD of JumpStart Interactive Intelligence.
Incorporating text extraction into the Exergy product suite enables SilverBridge to drive straight-through processing and move even further away from manual processes.
The robo-advisor market balloons, as investors increasingly use digital platforms for automated, algorithm-driven investment services.
Freshworks will outline ITSM and ITOM trends, challenges and solutions at a webinar on 18 August.
Sister companies Rittal and Eplan deliver solutions to speed up processes and boost productivity.