A single customer database is essential for effective customer interaction, delegates to a single view of the customer conference have heard.
IA Systems will provide Eskom Pension and Provident Fund with Hummingbird Enterprise document management technology.
The ArabellaSheraton Grand Hotel in Cape Town has deployed FrontRange HEAT service management software.
Dimension Data will provide Telecom Namibia with support and maintenance services in a deal worth about R14 million.
Datacentrix has supplied MPF Management Services with a centralised application and backup solution.
Distributor Bytes Document Solutions will provide Burlington Dataprint with the Xerox iGen3 digital production press.
Spescom DataFusion has completed a call centre upgrade for Sovereign Health, a medical scheme administration company.
Avaya will provide Merrill Lynch with Communication Manager Internet Protocol telephony S8700 solutions.
IDU Software has provided German heavy vehicles company MAN Truck & Bus with the idu Concept financial budgeting and management information system.
Comverse has been contracted to supply its Total Communication environment to Faroese Telecoms, the incumbent telco on the Faroe Islands.
AST Networks has completed an on-demand Internet Caf'e at the Berg-en-Dal rest camp of SA National Parks (SANParks).
Indian-based Tata Steel has implemented the PSRemote solution from Management Planning Systems.