Silos are not the problem. Interconnecting them without violating their integrity is the problem, says ServiceNow.
Rather than replace contact centre agents, AI is poised to enhance their capabilities and redefine their roles, says Martin Cross, chief strategy officer at Connect.
An executive forum hosted by ITWeb, iOCO and Kofax, explored synergies between intelligent process automation and AI.
The benefits of an effective resilience programme carry across to better stakeholder returns and success ability of a company, says Ryan Lawlor, sales specialist at CASA.
Pepkor’s tech investments pay off
Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence
Use automation software or workflow engines to act as the catalysts for bringing fixed assets into the core of your business processes, says Hein Pieterse, business unit manager at 4sight.
Employing AI and ML techniques means embracing readily available tools to analyse the datasets and then understand what the outcome will be.
Get deep insights into your network traffic by harnessing the data contained in flow exports.
The ship repair and marine engineering business has chosen to upgrade its Infor LN solution with iOCO, embracing SaaS to leverage the benefits of the cloud.
LM Logs empowers ops teams to put the operational focus back on logs without sacrificing productivity.
The essence of the Enterprise 5.0 architecture lies in its fusion of both technical and business architectures, says 4Sight.
Last call to book your complimentary seat at this breakfast event, hosted by iOCO and Kofax, in partnership with ITWeb.