Speedy resolution of customer requests and omnichannel experience are the key drivers of customer satisfaction, according to a recent ITWeb/Freshworks survey.
The company is working on a solution whereby if it determines that viewers are in the same location, it will allow them more views.
Social media app YouDeh targets further growth, with future plans of making it available in more countries.
The 2022 Microsoft South Africa Partner of the Year is setting up its UK headquarters in Manchester.
Microsoft SA, YES to equip 300 000 youth with AI skills
In this week's tech news roundup, Microsoft, this week hosted its AI, A New Era event in Johannesburg. At the event, Microsoft South Africa and Youth Employment Service signed a new partnership agreement that seeks to provide artificial intelligence skills to 300 000 South African youth. Stay informed and engaged with our comprehensive coverage of these stories and more on our website, www.itweb.co.za and social media platforms. Discover the latest advancements shaping the future of technology by ITWeb. #newsvideo #microsoft #evehicle https://www.itweb.co.za/content/o1Jr5MxPQgyMKdWL https://www.itweb.co.za/content/raYAyMorZx37J38N https://www.itweb.co.za/content/Olx4zMkaQEBv56km https://www.itweb.co.za/content/kLgB17ezgXXM59N4 https://www.itweb.co.za/content/mQwkoM6YENn73r9A
The Qualtrics Embedded Insights app gives IT and customer service agents a unified view of employee and customer experience and operational data.
The bank’s Avo now connects over 1.5 million local consumers to 21 000 businesses listed on the platform.
Cambium Networks has introduced its QOE solution aimed at retaining customers, specifically with the wireless internet service provider market in mind.
Samsung Galaxy A53 5G | Unboxing, Overview
The mid-range smartphone promises users the opportunity to experience Galaxy’s advanced mobile technology without breaking the bank. #mobiledevices #samsung #unboxing
A 10% surge in internet penetration leads to an estimated 30 million South Africans being active on social media, says the Social Media Landscape 2022 study.
The video-sharing platform and department champion the safe use of online video for learning and engagement.
Despite the many benefits no-code, low-code and open source tools offer, there are downsides to these tools if they are not managed well.
The online service delivery platform for fresh produce plans to add 100 young couriers after attracting over 1 100 customers.