Transforming contact centres is essential to improving the customer experience.
IOT isn’t just a trend - it’s a key element of digital transformation strategies.
How to create seamless cross-channel experiences and win customers for life.
Using SMB solutions instead of the automation required in an enterprise is a flawed approach, and the long-term damage can be far-reaching.
Taking a hybrid approach to LTR, such as combining on-premises storage with cloud, gives organisations the greatest flexibility, cost efficiency and management simplicity.
A survey executed by Vanson Bourne shares the concerns, challenges and plans for contact centres tackling compliance.
Improve your company’s resilience and embark on the journey to world-class cyber security.
IOTA views incorporating the digital world within the taxpayer experience as the highest priority for tax administrations going forward.
Data has the potential to transform businesses by creating new markets, growing revenue and driving fresh opportunities.
Predominantly being noticed as a business retention method, the steps taken towards customer experience (CX) improvement were more on the reactive side rather than proactive.
Why power systems will overtake x86 servers in the in-memory database marketplace.