Adapting to new trends and customer requirements provides contact centres with a competitive edge, says Spescom DataFusion.
Data shows that having lots of Facebook friends may not necessarily translate to regime stability for African leaders.
Zappon.co.za will take on stiff competition as it tries to turn Avusa's brand loyalty into daily-deal success.
The drive to make environmental issues sensational does more harm than good.
The solution automatically encrypts all Twitter interactions once a user logs on, says Sophos.
Following the disaster in Japan, communication service providers and social networking sites do their bit to help.
Businesses need to change the way they deliver services in an age dominated by social media.
The social networking site was used after a lawyer had difficulty getting a defaulter to attend court.
Meet a dog lover who turned a dream and a dial-up connection into a thriving business.
Scammers view Twitter users as softer targets who may generate more income for them, says Sophos.
In today's technology roundup: Tech giants respond to Japan quake, Microsoft's IE9 goes live, Twitter angers software developers, and jobs galore at Sky.
The company debuts the 4.0 releases of BI and EIM solutions from the SAP BusinessObjects portfolio.