Experts on Demand can help with the sourcing of candidates and screening of applicants for positions at educational institutions across SA, says Theresa Ackerman, manager of operational excellence at T-Systems South Africa.
As the world continues to adapt to the challenges of COVID-19, organisations must develop a more robust strategy to permanently provide for their distributed workforce, says Dimension Data.
Remote working, while a lifesaver during this trying time, is not the panacea we all once thought it would be, says Jaco Voigt, CEO of Catalytic.
The low-touch economy has escalated the need for further focus on improved customer experience, says Grant Phillips, CEO of e4.
An effective disaster recovery plan ensures the business is able to bounce back from disruption with minimal downtime and minimal loss, says Johan Scheepers, country head at Commvault SA.
Pre-COVID, the perception was that some processes simply could not be performed remotely, but this assumption has been re-examined through a digital viewfinder.
The state of the world’s IVRs at the start of 2020 – and how disruption can drive positive change.
The telco has identified and remedied a fault with a core network element at one of its sites that impacted data connectivity to certain customers.
At a recent virtual event, two Concur partners, Uber and Flight Centre, shared insights about the impact of the pandemic on their customers and operations.
The ITWeb customer experience (CX) survey, being conducted in partnership with SAP, has gone live.
Build a cross-functional ‘fire station’ to prepare for security incidents, advised Cloudflare in a recent webinar.
Disruptions happen all the time; it’s the mindset and the ability to think beyond the obvious that is the key to success, says Minoo Dastur, director, president and CEO of Nihilent.