Alcatel-Lucent's solution was placed in the leaders' quadrant of the “Magic Quadrant for Web Customer Service”.
E-mail is no longer a trusted medium as it's plagued with security issues, says Consology.
The increasing number of extremist Web sites make it easier for terrorists to recruit vulnerable youth, says Interpol.
Seacom's break in July has spurred Tenet to request an international disaster recovery service.
The company expects new divisions to add to revenue growth substantially in the long-term.
BMI-TechKnowledge forecasts a slow 5% five-year growth path for the country's telecommunications industry.
SA's largest online market place has opened in Kenya, and plans to expand into Africa if the venture proves successful.
IE captain flees Microsoft for Google, Nokia beats Apple in mobile ad race, Canada approves Facebook changes, and Paul McCartney in HP cloud digitise deal.
In this World Wide Wrap: mShopper intros e-commerce platform, Finnair gets self-service check-in, and healthcare self-service solution developed
In this World Wide Wrap: Pop star Allen sues Apple, T-Mobile in marijuana lawsuit, and Ericsson files for patent infringement.
In this World Wide Wrap: Fujifilm scores 3D first, HP rolls out major hardware line, and Konica Minolta to sell plate business.
Naked DSL could seriously spice up competition in the SA telecoms space, says Web Africa.
The upside of social media is that it gives everyone a platform. The downside of social media is that it gives everyone a platform.