South Africa: 2016 Offshoring Destination of the Year
The Republic has yet again been recognised by an international body as the preferred offshoring destination for international business.
At the recent annual Global Sourcing Association (GSA) Awards held in London, South Africa won the award for Outsourcing Destination of the Year for 2016. More than 350 members of the leading outsourcing service providers, advisors and buyers were brought together at the ceremony. This further lays emphasis on South Africa's position as being the most attractive destination for outsourcing, globally.
This is not the first time that South Africa has been acknowledged as an attractive offshoring destination, however receiving a third prestigious award reinforces that the Rainbow Nation's outsourcing community offers services on a par with the world's best. Various elements propel the South African outsourcing industry ahead of other international outsourcing destinations - elements such as neutral accents, cost-competitiveness and quality of labour, strong government backing, cultural affinity and well-developed infrastructure and telecommunication capabilities.
Talksure is strongly placed amongst the leaders in the South African outsourcing industry, which was further strengthened by the company scooping the BPESA (Business Process Enabling South Africa) award for Best Large Domestic Outsourcing Contact Centre for 2016. With offices located in Umhlanga, Durban; Talksure is able to cater for all international organisations and their outsourcing needs.
Having provided superior services and quality support to many international companies, the footprint of South African BPO companies has been deeply entrenched.
In recent years, Durban has gained a major advantage and has been able to offer low infrastructure costs and operational costs. In comparison to the other major contact centre hubs, Durban's growing contact centre hub is based in Umhlanga which provides world class telecommunication capabilities and solid infrastructure and has a lower salary cost in comparison to Johannesburg and Cape Town. Operational costs are also lower in comparison to the abovementioned cities.
Talksure is delighted to be a part of the formidable team that work towards yielding results in assisting South Africa in becoming the leading international player in the BPO sector.
Written by: Zameer Asmal