T-Systems shakes up ICT landscape with its disruptive 'un-outsourcer solutions' offering

Johannesburg, 12 May 2016
Read time 2min 10sec
MD of T-Systems South Africa, Gert Schoonbee.
MD of T-Systems South Africa, Gert Schoonbee.

Traditional ICT outsourcing is losing relevance in the digital era. Characterised by inflexible structures, high risk to clients and low cost transparency, the current structure of ICT contracting is stifling clients' ability to digitally transform.

In response to this, T-Systems has launched a bold new set of offerings termed 'un-outsourcer solutions', which fundamentally challenge industry-accepted norms and forever change the way that ICT products and services are procured, implemented managed.

The 'un-outsourcer solutions' approach involves low-risk, flexible engagement models and guaranteed cost-savings - built on the foundations of trust and accountability.

"The accepted norm when it came to ICT sourcing engagements was that customers would shoulder the majority of the risk with factors such as project delays, budget overruns or critical system outages as well as inflexible early termination clauses," explains MD of T-Systems South Africa, Gert Schoonbee.

"Our un-outsourcer solutions radically change this dynamic and enables clients' to break free from 'lock-in'. For example, with our 'run on satisfaction' offering for SAP, after the client has transitioned to our cloud platform including a six-month hypercare period, their contract with us continues on a month-to-month basis. This means they are free to continue their engagement with us for as long as they are satisfied with the quality of service delivered. Should they wish to terminate the contract in the event of any major faults or outages, they can 'quit on incident'."

Says Mpumi Nhlapo, Head: IT Portfolio & Solution Sales: "This new style of partnership challenges the status quo in the ICT landscape. We realised we needed to take bold steps to enable our clients' rapid evolution towards digital-enabled businesses."

Schoonbee says with over a decade of experience in transforming, modernising, and operating mission-critical cloud environments for large multinationals and public sector organisations, as well as our strong customer satisfaction and quality track record, T-Systems is confident that it can deliver the benefits of un-outsourcing.

Nhlapo adds that T-Systems is allaying the fears associated with adopting new technologies and digital transformation by introducing un-outsourcer solutions, and breaking away from complex contract-led engagements. With un-outsourcer solutions, the engagement is elevated to a new level, where incentives are aligned to ensure true business value is delivered, and the risks associated with digital transformation are minimised.

Deutsche Telekom

Deutsche Telekom is one of the world's leading integrated telecommunications companies with around 151 million mobile customers, 30 million fixed-network lines and more than 17 million broadband lines (as of 31 December 2014).

The group provides fixed network, mobile communications, Internet and IPTV products and services for consumers and ICT solutions for business customers and corporate customers. Deutsche Telekom is present in more than 50 countries and has approximately 228 000 employees worldwide. The group generated revenues of EUR 62.7 billion in the 2014 financial year - more than 60% of it outside Germany.


Deutsche Telekom considers the European business customer segment a strategic growth area. Deutsche Telekom offers small, medium-sized and multinational companies ICT solutions for an increasingly complex digital world. In addition to services from the cloud, the range of services is centred on M2M and security solutions, complementary mobile communications and fixed network products, and solutions for virtual collaboration and IT platforms, all of which forms the basis for our customers' digital business models.

With approximately 47 800 employees worldwide, T-Systems generated revenue of around EUR 8.6 billion in the 2014 financial year.

Since the inception of T-Systems in South Africa in 1997, the company has cemented its position as one of the most successful T-Systems companies outside of Europe. A leading ICT outsourcing service provider locally, T-Systems offers end-to-end ICT solutions in both the ICT operations and systems integration markets. Its extensive portfolio of services covers the vertical, horizontal, IT and TC space. T-Systems South Africa's head office is located in Midrand with another major office in Cape Town, and 20 further representative offices in locations throughout southern Africa.

Editorial contacts
Evolution PR Nthabiseng Mokoena (+27) 011 462 0628
T-Systems Lebohang Thokoane (+27) 11 266 0266
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