OpenText named leader in multichannel capture by independent research firm

Issued by Global Research Partners for Open Text
Johannesburg, 09 Oct 2012

OpenText Corporation, the pre-eminent provider of enterprise content management (ECM) software, today announced that Forrester Research has ranked the company as a Leader in its recently released "The Forrester Wave: Multichannel Capture, Q3 2012" research.

According to the report, "capture has extended beyond the single dimension of paper scanning to become the multichannel, distributed on-ramp for acquiring information". Further underscoring this trend, Forrester predicts that, in the next five years, capture will incorporate advanced analytics, mobile solutions, business process management (BPM) and case management, and stronger integration with enterprise production platforms.

In the report, Forrester analysts and report authors Craig LeClair and Alan Weintraub observe that "OpenText's capture solutions are part of a single, integrated family that is designed, built and deployed as part of a comprehensive, end-to-end business solution. Capture is a building block of the OpenText ECM Suite and overall product portfolio strategy, including OpenText Business Process Solutions." The analysts also write: "OpenText will continue to enhance a product strategy that distinctly articulates the integration of capture into its business solutions."

The report further states: "Application-specific use cases tie closely with business process management, such as the requirement to move data from paper invoices into an enterprise resource planning (ERP) system." OpenText is identified as one of three vendors evaluated in the report that target this segment.

For this report, Forrester evaluated eight top multichannel capture vendors against 18 criteria across three main areas: vendors' current offering, strategy and market presence. OpenText was one of three vendors to achieve a score of four or higher (out of five) in both strategy and current offering categories. The company earned the highest possible scores in more than half of the criteria focused on current offering, including business process management, OCR support, document classification, multichannel input and mobile capture. In this evaluation, Forrester also recognises OpenText as a leader in the SAP market, the only one fully endorsed by SAP.

"As a pioneer in the enterprise information management market, we believe OpenText's position as a leader in this report reflects our unparalleled capabilities and strategy for helping customers manage challenges related to capturing, managing and maximising the value of information they collect, both structured and unstructured," commented Gary Weiss, senior vice-president of OpenText's Portfolio Group. "Our experience and expertise in the information exchange market, which includes capture, combined with our leadership in adjacent markets, like ECM and BPM, makes OpenText one of the few vendors today that can deliver a comprehensive set of enterprise information management offerings that can help customers convert their enterprise information into business value."

Capture Center is a key component of the OpenText Information Exchange suite of solutions designed to facilitate efficient, secure and compliant exchange of information inside and outside the enterprise. These solutions, together with ECM, BPM, customer experience management (CEM) and discovery, underpin OpenText's strategy to lead the market in enterprise information management (EIM).

For further information, please contact Rob Shaw: tel (+27) 83 626 3811, fax (+27) 86 646 4178, e-mail rshaw@opentext.com.

OpenText

OpenText, a global ECM leader, helps organisations manage and gain the true value of their business content. OpenText brings two decades' of expertise supporting 100 million users in 114 countries. Working with its customers and partners, OpenText brings together leading content experts to help organisations capture and preserve corporate memory, increase brand equity, automate processes, mitigate risk, manage compliance and improve competitiveness. For more information, visit www.opentext.com.

Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors that could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

In southern Africa, OpenText's business partners are Business Connexion, Datacentrix, eTechnologies, iFuture Consulting, NokusaEI and SAP Africa, and its customer base includes organisations from across both the private and public sectors, such as Absa, Anglo Platinum, BMW, Department of Environmental Affairs, Department of Tourism, Distell, Engen, Exxaro Resources, Mittal Steel, Nedbank, Office of the President, Provincial Government of the Western Cape, SABMiller, Sasol, Standard Bank, Telkom SA and Toyota.

Copyright (c) 2011 by OpenText Corporation. Capture Center is a trademark or registered trademark of OpenText Corporation in the United States of America, Canada, the European Union and/or other countries. This list of trademarks is not exhaustive. Other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of OpenText Corporation or other respective owners.

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