FrontRange Solutions, a global market leader in IT service management, customer relationship management (CRM), and voice applications for the mid-market and distributed enterprise, has signed an agreement to acquire enteo Software, Inc, a developer of market-leading PC lifecycle management and Citrix Management solutions.
By acquiring enteo Software, FrontRange expands its global footprint in the IT business software market.
The combination of FrontRange and enteo will provide customers with end-to-end IT service management and lifecycle management solutions based on best practice frameworks, such as the ITIL methodology and key corporate initiatives including Sarbanes-Oxley.
Based in Germany, enteo is a recognised leader of asset management solutions and has more than 1 200 customers and 200 partners globally. enteo's product offerings include solutions for patch management, software distribution for operating systems and applications, licence management and compliance, and configuration management. With solutions from enteo, businesses can easily manage and service network-based endpoints - from mobile devices, laptops and desktops to servers and storage assets.
Michael McCloskey, CEO of FrontRange, stated: "The combined offerings of FrontRange and enteo will provide customers with the ability to integrate world-class service management with PC lifecycle and remediation management solutions, thereby increasing infrastructure availability and value to the business."
Stephan Glathe, CEO for enteo Software, said: "PC configuration and remediation can provide synergies to IT service management for a more comprehensive service and asset solution. IT organisations thinking strategically about future business needs are looking for more complete solutions with the right value proposition. It's all about doing more with less by optimising the lifecycle of assets while delivering better service."
"Leading service and support organisations are seeking to align their strategy and toolsets for IT service desk and PC lifecycle configuration management," said Kevin J Smith, Vice-President of Products for FrontRange. "Bringing these critical applications together can empower infrastructure management and service teams, with benefits including more proactive IT and customer service and an increase in first-contact resolution rates. This leads to many benefits for IT and the business, including higher end-user satisfaction and lower support costs."
"Companies are challenged with delivering business value despite constant pressures to manage increasing IT complexity at the lowest cost possible," said McCloskey. "This combination does just that by merging the remediation capabilities of enteo including patch, software distribution, licensing and monitoring together with our proven service management, CMDB and inventory management and discovery solutions. The synergies of FrontRange and Enteo accelerate the continued execution of our strategy to deliver enterprise-class solutions with fast time to benefit, low TCO, and high customer value."
John Ragsdale, Vice-President of Research for the Service & Support Professionals Association, said: "As service management tools mature, offering 'best of breed' capabilities for licence and asset lifecycle management becomes core to service management. With more emphasis by CIOs on cross-enterprise integration, the ability to manage workflow across the enterprise, including unlimited integration points, will further drive effectiveness and productivity of frontline service teams."
Share