Spescom supplies contact centre technology to Calls United

Issued by Blain Communications for Spescom
Johannesburg, 27 Jul 2005

Spescom DataFusion, the contact centre operation of the multinational Spescom group, has supplied the latest Avaya IP Office solution to Calls United.

Calls United is a German outsource call centre company that focuses on outbound campaigns for European businesses.

According to Spescom DataFusion MD, Paul Fick, a reliable, cost-effective solution was required.

"The Avaya platform is ideal because of its VOIP capabilities, consistency and scalability," says Fick.

"The solution supports the capture of both traditional telephony and data. Additional modules have been added enabling the customer to utilise a wide area network (WAN). This links the Cape Town office with the German operation and allows them to send data and make calls over the VOIP link."

Spescom

Spescom is a multinational technology innovator with direct operations in the US, UK and SA.

The group is publicly listed on the JSE Securities Exchange SA (Spescom Ltd), and on the NASDAQ OTCBB : SPCO (Spescom Software Inc).

Spescom is an information and communications technology company focused on the various aspects of enterprise content management.

The group provides products and solutions to connect to the network economy, as well as enterprise software to manage information and knowledge.

Specifically, Spescom supplies solutions in the areas of access network, enterprise information management, multimedia transaction recording, broadcast and customer contact centres. Spescom markets its products worldwide through appointed partners and distributors under the eB brand for its enterprise software, and the DataVoice brand for its multimedia transaction recording solutions.

eB is sold internationally by US-based Spescom Software Inc.

Spescom's global customer base consists of multinational organisations including leading enterprises in the utilities, telecommunications, transportation, financial, banking and insurance sectors.

Worldwide, customers include Siemens, British Telecoms, Network Rail (formerly Railtrack), Lloyds of London, Barclays Bank, Abbey National Bank, WH Smith, Caterpillar, Bechtel, AmerenUE, Entergy, Bombardier, Ocean Energy, Sempra Energy, Telkom, SABC, Old Mutual, Eskom, Transnet and First National Bank.

For more information on Spescom, please visit www.spescomsoftware.com and www.spescom.com.

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