Elite Truck Hire harnesses power of information with FleetDomain

Jai Kalyan, Managing Director, FleetDomain.

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Elite Truck Hire – a leading transportation and vehicle leasing organisation with over 35 years’ experience in the sector – launched a search for a specialist fleet management programme that led the company to FleetDomain, a member of the Argility Technology Group.

Elite group CEO, Byron Corcoran, notes they required a solution that could act as the backbone of the growing company, streamline business processes and ultimately allow managers to access reliable data to support fact-based decision-making. “FleetDomain is a fully integrated system that runs our workshops, parts stores and operations for both our ad-hoc truck hire as well as Full Maintenance Leasing divisions. The system includes a fully integrated accounting system and has very comprehensive report generating capabilities,” says Corcoran.

“It was also important that our investment in new software was backed by a financially stable provider with access to excellent development resources to ensure continuity and improvement. The software also needed to provide a robust business process architecture and workflow that would support best practice and make it hard to commit fraud.

“I also wanted a web-based system so that it could be accessed anywhere, anytime and would not necessitate a significant increase in our in-house IT capability. We are a truck rental and leasing company, not an IT shop,” Corcoran says. “It was critical that the software included fully integrated accounting functionality rather than exporting data to a standalone accounting package.

“Since implementation, we have never experienced any adverse system issues – billing has run smoothly without any incidents from day one. From a management perspective, FleetDomain makes it easy to access the information needed to understand not only how the company is doing, but how to manage it better,” says Corcoran.

Designed specifically for the industry, FleetDomain’s software met Elite Truck Hire’s criteria and its implementation has delivered clear benefits to the group. The application is delivered as a service via a web interface, and FleetDomain is responsible for all support and development.

Key benefits that the FleetDomain solution delivers include:

• Early fraud detection or revenue leakage;
• Visibility across the entire operation, presented graphically;
• Streamlined business processes;
• Attractive billing model – FleetDomain is billed per vehicle registered on the system; and
• Valuable business intelligence – FleetDomain’s reporting capabilities means that managers have access to valuable – and reliable – information that can be used to manage the business more effectively. The business intelligence generated by the system can also be used to review operational and business process architecture to identify bottlenecks or opportunities for improvement.

FleetDomain MD, Jai Kalyan, says the relationship with Elite Truck Hire commenced in 2017 when the group first implemented the FleetDomain system to manage its then fleet of over 1 200 vehicles ranging from 0.5-ton LDVs to 14-ton trucks. “Elite later implemented FleetDomain at its Forklift Rental business during July 2019 and quickly realised the benefits of being able to better manage its business on a state-of-the-art fleet management system,” says Kalyan.

He highlights the enduring and successful business relationship with the Elite group. “We work closely with the Elite Truck Hire team to implement software improvements and provide additional value. On that note, we have just launched a complete upgrade of the software that enhances the user experience and provides even better uptime. It also adds new functionality such as graphs and a mobile app. Because the upgrade moves away from proprietary code, it will be much easier for our developer team to enhance the software going forward, ensuring customers like Elite can continue to rely on it as they grow and the market changes,” concludes Kalyan.