Gartner seeing steady increase in inquiries about cancelling maintenance agreements with ERP vendors
New Gartner report details the increasing maintenance cancellation inquiries and the alternative support options being explored.
Rimini Street, the leading independent provider of enterprise software support for SAP's (NYSE:SAP) Business Suite and BusinessObjects software and Oracle's (NYSE:ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Hyperion and Oracle Retail software, today announced that Gartner recently released a new report titled, "What to Consider Before Cancelling Your ERP Vendor's Maintenance Agreement and Switching to Third-Party Support." In this report, Gartner presents the key challenges and recommendations for ERP leaders evaluating ERP maintenance and support options.
Complimentary report access
Rimini Street is providing complimentary access to this new Gartner report at the following link:
Guidance for assessing all your support options
A growing number of enterprise software licensees are considering alternatives to annual maintenance from the enterprise software vendor. IT organisations are increasingly being asked to shift spending away from maintaining the status quo to supporting core business growth objectives. While the market for independent support options has matured, there are still many questions and misperceptions regarding the cancelling of vendor maintenance agreements which are addressed in this new Gartner report.
"Enterprise software licensees are struggling with the low value and poor service received from increasingly expensive vendor annual maintenance fees and this report verifies that many licensees are actively considering independent support options," said Seth Ravin, CEO, Rimini Street.
"Rimini Street offers Oracle and SAP licensees a more robust service offering, a more responsive service model, exceptional client value and the ability to free up funds to drive innovations the business needs today. We are proud to have already helped nearly 1 100 clients, including more than 100 Fortune 500 and Fortune Global 100 organisations, achieve maximum value from their IT investments."
Rimini Street is the global leader in providing independent enterprise software support services. The company has redefined enterprise support services since 2005 with an innovative, award-winning program that enables Oracle and SAP licensees to save up to 90% on total support costs. Clients can remain on their current software release without any required upgrades for at least 15 years. Over 1 000 global, Fortune 500, midmarket, and public sector organisations from a broad range of industries have selected Rimini Street as their trusted, independent support provider. To learn more, please visit www.riministreet.com
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