Dimension Data recognised as global pioneer in customer experience


Johannesburg, 27 Jul 2018
Read time 1min 30sec

Dimension Data, a global leader in the design, optimisation and management of technology environments, was awarded the Genesys Partner of the Year award at the 2018 Genesys G-Summit.

This announcement comes after Dimension Data's global adoption and roll-out of the Genesys PureEngage platform, which enables Dimension Data to continue delivering a world-class customer experience.

"We're proud to list these winners among our partners and customers. Their early adoption and innovative deployment of Genesys solutions have enhanced their standing as true leaders in their respective fields," said Frikke Hurn, channel manager for Southern Africa and East Africa (SEA) at Genesys.

Dimension Data's focus on omnichannel CX delivered in a cloud environment allows the company to respond to customer requirements in an agile and meaningful way. In addition to this, Dimension Data has adopted the Genesys platform both internally and externally, ensuring the solutions delivered to customers are of a premium standard.

Craig Stewart, General Manager Customer Experience, Dimension Data Middle East & Africa, further explains the significance of the award: "The Genesys Partner of the Year award is very significant to Dimension Data, as it is confirmation that we're aligned with Genesys as one of their strategic alliance partners globally. Our clients are consistently telling us that the ability to respond in an agile way to their customers' requirements is critical to differentiating themselves and remaining competitive. Our ability to deliver solutions on our cloud platform powered by Genesys is a way of meeting what our clients are looking for."

Dimension Data

Founded in 1983, Dimension Data is a USD 8 billion global leader in designing, optimising and managing today's evolving technology environments. This enables its clients to leverage data in the digital age, turn it into information, and extract insights. Headquartered in Johannesburg, Dimension Data employs 28 000 people across 47 countries. The company brings together the world's best technology provided by market leaders and niche innovators with the service support that clients need for their businesses, from consulting, technical and support services to a fully managed service. Dimension Data is a proud member of the NTT Group. Visit Dimension Data at http://www2.dimensiondata.com.

Twitter: https://twitter.com/DimensionData
LinkedIn: https://www.linkedin.com/company/dimension-data

Editorial contacts
Dimension Data (+27) 11 575 1541 marian.scala@dimensiondata.com
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