Whitepaper: IT support services require a corresponding transformation
Rich Schofield Vice-President, Product Management, Technical and Support Services at Dimension Data, says businesses must change how they support and manage their technology in order to stay ahead.
Rich Schofield says the world is going digital and all established organisations are going through some sort of digital transformation.
He adds that organisations are having to operate their existing business as efficiently as possible, while at the same time creating a new, digital one. This requires technology which supports the existing business and has to perform well and provide a good user experience.
IT support services require a corresponding transformation and this is forcing organisations to extract value from their technology as cost-effectively as possible, by leveraging whatever economies of scale and efficiency they can, and maximising the use of automation to minimise operating costs. Download the white paper to get now-to-future IT operations strategies that work.