Johannesburg, 06 Jun 2012
Equitrac is excited to announce a new, enhanced services programme for Equitrac Office and Equitrac Express customers under a Maintenance and Support agreement.
It is confident the new programme will fuel joint business growth and reinforce end-user satisfaction.
Under this new programme, end-users will benefit from additional services including:
(a) Online Self-Help - Access to online library of frequently asked questions (FAQs) and troubleshooting steps to resolve most common issues.
(b) Online Support Access - Access to online support system for opening new service requests and reviewing/updating existing service requests.
(c) On-Demand Online Training - Access to online library of best practices, 'how-to' and 'what's new' videos related to software installation, configuration and common break-fix troubleshooting procedures.
(d) Equitrac User's Group - Access to periodic 'what's new' Webinars and electronic newsletters to stay up-to-date on the best practices to get the most out of the Equitrac product line.
(e) Remote Technical Diagnostics - Communicate with live technical support resources to remotely troubleshoot performance and configuration issues.
(f) Licence Key Reset - Upon request, a licence key can be reset so it can be moved to new hardware.
End-user maintenance and support terms can be found on the support area of www.equitrac.com. The URL location may be changed by Equitrac from time to time.
A new price list for the Maintenance and Support services renewal has resulted in a substantially lower rate than previous pricing.
Both the new programme and new pricing are effective immediately.
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