Presence Technology receives 2016 WebRTC Product of the Year Award

Presence WebRTC Agent honoured for exceptional innovation.


Atlanta, GA, 05 Apr 2016
Read time 1min 50sec
Presence Technology receives 2016 WebRTC Product of the Year Award.
Presence Technology receives 2016 WebRTC Product of the Year Award.

Presence Technology announced today that TMC, a global, integrated media company helping clients build communities in print, in person and online, has named Presence WebRTC Agent as a 2016 WebRTC Product of the Year Award winner.

"We are honoured to have Presence WebRTC Agent recognised for exceptional innovation," said Paul Dickinson, Executive Vice-President for Presence Technology in North America. "Presence WebRTC Agent is a cost-effective technology that can be quickly and easily deployed with zero disruption to the existing contact centre.

"Agents can handle multi-channel interactions through a simple Web browser. Presence also uses Web Real-Time Communications (WebRTC) technology to enable the all-in-one multi-channel solution to create a truly virtual contact centre environment providing real-time communications handling capabilities (voice and/or video) in any compatible Web browser, improving the customer experience."

Presence Technology has been capable of developing a completely plug-in-free Web interface for contact centre agents. The agent will not be forced to install third-part software on its computer (usually Flash or Java virtual machine).

Additionally, WebRTC usage removes the need for physical or software phones (softphones) on the agent's side, which installation and configuration usually requires knowledge of VOIP telephony protocols, like SIP. All this means contact centre agents do not require any technical background or additional training beyond the capability of using a standard Web browser. All these advantages make it even easier for businesses with the usage of telework or telecommuting, which allows the integration into the contact centre workforce of people from any demographic background, age or with mobility handicaps.

"It gives me great pleasure to honour Presence Technology as a 2016 recipient of the WebRTC Product of the Year Award for their innovative product, Presence WebRTC Agent," said Rich Tehrani, CEO, TMC. "Our judges were very impressed with the ingenuity and excellence displayed by Presence Technology in their groundbreaking work on Presence WebRTC Agent."

Presence Technology

Presence Technology is a worldwide leading provider of multi-channel contact centre solutions that enable contact centres to optimise resources and improve communication process efficiencies between companies and their customers. Presence has a portfolio of global clients serviced by a team of highly skilled professionals, and a network of strategic partners in North America, Latin America, Europe, and Africa supporting their efforts around the world.

For more information, visit www.presenceco.com.

TMC

Global buyers rely on TMC's content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers.

TMC's marketplaces:
* Unique, turnkey online communities boost search results, establish market validation, elevate brands and thought leadership, while minimising ad-blocking.
* Custom lead programmes uncover sales opportunities and build databases.
* In-person and online events boost brands, enhance thought leadership and generate leads.
* Publications, display advertising and newsletters bolster brand reputations.
* Custom content provides expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts.
* Comprehensive event and road show management services help companies meet potential clients and generate leads face-to-face.

For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.

Editorial contacts
Rebecca Conyngham 203 852 6800 ext. 287 rconyngham@tmcnet.com
Presence Technology Fabienne Ducarouge fducarouge@presenceco.com
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