FireScope, ServiceNow products integrated

IT service management as a service provider FireScope has announced it will integrate its products with service desk SaaS provider ServiceNow, CloudPro reports.

The company said the integration would deliver bi-directional integration with ServiceNow and enable customers to automatically identify service-impacting events through FireScope and automatically generate and track incidents.

Betanews writes that, during the life cycle of the incident, both solutions can synchronise information between each other to ensure operators have easy access to the latest information. Finally, as FireScope identifies that normal service performance has been resumed, the solution can automatically close the incident in ServiceNow to prevent unnecessary efforts.

"FireScope and ServiceNow have both been major disruptors in our respective segments of the IT service management market," said Mark Lynd, president and COO of FireScope. "As an integrated offering, our customers have a complete and cloud-based alternative to the massively complex Big-4 solution suites that have been their only option for decades, an offering that delivers greater capability and scalability at significantly less cost and effort."