Johannesburg, 05 Aug 2020
The enterprise
A leading bank in Africa offering integrated financial services across the African region, with a dominant position in South Africa, in which it is a leader in mortgages and deposits.
The business challenges and IT alignment
The bank wanted to drive change to transform its main bank relationship and win a dominant position in the chosen markets by delivering on its customer value proposition. This meant the bank consistently makes the best decisions across all its banking operations.
- Embraced a customer-centric approach to advanced analytics.
- Designed a seven-stage advanced analytics framework.
- Focused on the bank’s capability landscape, value chain and process model to identify decision opportunities.
- Studied current decision yield levels for select functions.
- Set in motion the robotics process automation (RPA) journey.
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