Self-service for mortgage accounts

Parseq, which was created after a reverse takeover by Rotherham-based IT business Documetric, has won a contract with Homeloan Management (HML), states Insider Media.

Under the contract, Parseq will create what it claims will be the mortgage industry's “first online self-service platform” for mortgage account holders.

According to Parseq, HML is a financial outsourcer, managing approximately £43 billion worth of mortgage assets for 45 clients across the UK, and handles customer enquiries on behalf of its clients for nearly 400 000 live mortgage accounts.

According to Proactive Investors, the platform will be upgraded later this year to include an online payment facility.

Parseq's CEO said: “HML is our first mortgage client and it reflects the increasing number of enquiries that we are receiving from across the financial services sector seeking to use the online channel for more than just their core banking products.

“We expect to see demand for online self-service platforms to build as financial service providers seek ways to enhance engagement with their customers.”