eBook: Service desk best practices
A service desk acts as the main point of contact for any and all IT related questions.
As an IT service provider, you understand that information can provide a powerful strategic advantage.
In order to ensure the proper mechanisms are in place for information to be collected, analysed, produced and distributed seamlessly, many IT service providers implement a service desk.
A service desk acts as the main point of contact for any and all IT related questions. Unlike a help desk that clients can call when they are having problems with their IT services, service desk personnel monitor and manage each layer of client service from beginning to end. This eBook explains how it’s done.