Far South Networks' trifecta for business connectivity, telephony, compliance

With the rise of the COVID-19 pandemic, companies had to quickly adjust and deliver the resources and tools to support a “work from home” environment for their staff. This may have entailed a laptop with a broadband data contract, including secure access to business services such as CRM, telephony and e-mail.

Working from home comes with its own set of compliance challenges. Employers have had to review their business operations for compliance. In this regard, businesses are required to ensure their business call recordings support local and global compliance standards, such as POPIA, HIPAA, FICA, FAIS, GDPR and others.

In particular, the Protection of Personal Information Act (POPIA), South Africa’s data protection law, came into effect on the 1 July 2020. The POPIA Act will come into force on 1 July 2021, whereafter a non-compliant organisation may face up to a 10-year jail term or a R10 million fine.

Thankfully, Compliant Call Recording, provided via the Atmos product line from Call Cabinet Corporation, is now available as a value-added service from Far South Networks. This will assist businesses to manage all their compliance requirements via any 3CX PBX Appliance from Far South Networks.

Far South Networks' products provide the SME with secure broadband connectivity, VOIP telephony and integrates the world-leading 3CX PBX software on a hardened, embedded server with industry compliant telecoms interfaces. This PBX package enables employees to work seamlessly from any location without interruption by using a mobile app or Web browser. Services include WebRTC-based video conferencing, UC features such as voice and video calling, as well as customer service features such as Click2Call, live chat and talk plugin available to all employees.

“Far South was extremely excited to launch its unique 3CX Appliance product line in late 2020. Now, through a longstanding and collaborative relationship with CallCabinet, we have been able to extend compliant call recording services to all our 3CX Appliance PBX customers,” says Grant Broomhall, Managing Director of Far South Networks. “The award-winning Atmos product, available as a service, will now be available for resale to all Far South Networks' channel partners. This best-of-breed solution provides the perfect trifecta for any business to remain securely active and connected to its customers while meeting all future compliance regulatory requirements."

“The lack of physical supervision in an office environment during this pandemic has also meant that there is a greater risk of staff using unrecorded and non-compliant communication during the working day. Compliance recording with FSN on their 3CX range plays a critical role and process on how we do business in this day and age,” states Matthew Balcomb, Sales and marketing Director from Call Cabinet South Africa.