eBook: Automation 101
The goal of automation is not to eliminate or replace human labour, but to increase productivity and quality beyond what is possible with your existing team, so as to realise economies of scale and predictable quality levels. With automation, your team is able to manage more endpoints, because automation eliminates routine and mundane responsibilities or efforts, giving your technicians the time to focus on higher priority and more complex tasks.
In addition, as a managed service provider, you receive a fixed fee for your services. As a result, you need to provide service in the most efficient way possible while delivering the highest levels of consistency and quality. Building automation into your IT services business will enable you to do so.
In this eBook, you’ll learn tips and best practices to successfully incorporate automation into your IT services business.