NICE Systems, DiData expand relationship with global distribution agreement

Issued by Text 100 for Dimension Data South Africa
Johannesburg, 02 Apr 2004

NICE Systems, a worldwide leader of multimedia digital recording solutions, applications and related professional services for business interaction management, and Dimension Data, a leading global technology company providing solutions and services that optimise and manage the performance of IT infrastructures to enable business to build competitive advantage, today announced they have signed a global distribution agreement.

This agreement expands upon an existing local relationship through which Dimension Data has been delivering NICE solutions to the South African marketplace since 1997 as an award-winning member of the NICE Partnership Programme. The expanded collaboration enables both NICE and Dimension Data to enhance the value of their respective offerings by building upon the expertise and reputation that each enjoys in its respective field. The two companies have already benefited materially from the new agreement with recent joint customer wins in Europe and Asia.

"Our close relationship with NICE is extremely important to us, as we look to extend our solutions offering, and we are proud to be joining the NICE Partnership programme as a Gold-level member," commented Duncan Tindall, general manager of Customer Interactive Solutions, Dimension Data SA. "NICE is integral to our ongoing efforts to help our clients create contact centres that perform."

"Dimension Data and NICE can bring significant added value to our joint customers, thanks to our worldwide presence and market leadership," said Koby Huberman, NICE`s corporate vice president for business development and strategic alliances. "Moreover, as we lead the migration to VOIP recording and analytics, our mutual expertise and close relationship with VOIP technology vendors such as Cisco and Avaya, further strengthen our partnership with Dimension Data."

Dimension Data

Dimension Data Holdings plc (LSE: DDT) is a leading global technology company. The group provides solutions and services that optimise and manage the performance of IT infrastructures to enable business to build competitive advantage. To achieve this, the group delivers solutions using its proprietary `Application Network` architectural framework and its expertise in networking, application integration and managed services.

Dimension Data, founded in 1983, had revenues of $2.1 billion in 2003 and operates in 30+ countries with 7 800 employees.

NICE

NICE Systems (NASDAQ: NICE) headquartered in Ra`anana, Israel, is a worldwide leader of multimedia digital recording solutions, applications and related professional services for business interaction management. NICE products and solutions are used in contact centres, trading floors, air traffic control (ATC) sites, CCTV (closed circuit television) security installations and government markets. NICE`s synergistic technology platform enables customers to capture, evaluate and analyse business interactions in order to improve business processes and gain competitive advantage. NICE`s subsidiaries and local offices are based in the US, Germany, UK, France and Hong Kong. The company operates in more than 100 countries through a network of partners and distributors. (NICE website: www.nice.com)

NICE`s worldwide clients include: ABN Amro, Bank of England, Boston Communications, Compaq Computer Corporation, Deutsche Bank, Dresdner Bank, Emeraude Group, US Federal Aviation Administration, Hong Kong Airport, Japan Ministry of Transport, NAV Canada, Nokia, SNT Group, Software Spectrum and Sydney Airport.

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