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MJ Flood Technology, Enghouse Interactive announce partnership


Johannesburg, 25 Jun 2020
Read time 2min 00sec

Dublin-based ICT solutions specialist MJ Flood Technology, and leading supplier of solutions for customer communications Enghouse Interactive, announce partnership to deliver cutting-edge unified communications systems in Ireland.

Enghouse Interactive has signed leading ICT solutions provider MJ Flood Technology as a new member of its EMEA partner programme. The new collaboration arrangement provides MJ Flood Technology with the accreditation to sell, implement and support the Enghouse Interactive Communications Centre (CC) and Quality Management Suite (QMS) to customers across multiple vertical sectors. This strategic partnership will compliment MJ Flood Technology’s acclaimed Microsoft offering in strengthening their proposition with the Microsoft Teams collaboration enterprise voice environment.

“We are delighted to have formed a direct partnership with Enghouse,” said Gareth Madden, Sales Director, MJ Flood Technology. “Over time, we have built a strong capability in enterprise voice and unified communications through strategic investment in Microsoft Teams. We are now seen as Microsoft’s go-to partner for delivering solutions within the Teams collaboration suite offering. As we now go beyond this we wanted to work with a contact centre provider that not only had a great product but also had a strong partnership with Microsoft.”

MJ Flood Technology values the capability that Enghouse Interactive has to offer its wide and diverse customer base that can benefit from this exciting partnership. As an authorised accredited partner, MJ Flood Technology can now offer a fully functional solution from self-service, call handling to call recording capabilities through EICC and QMS, and moving forward expects to integrate additional elements of the Enghouse product offering into its portfolio as the partnership gathers momentum.

Together, the two companies have already experienced success, winning two large public sector tenders. Moving forward, the partnership plans to target a wide range of opportunities in the UK and Ireland across all vertical sectors.

Jas Jhita, Channel Director, Enghouse Interactive, commented: “We are thrilled to welcome MJ Flood Technology as an authorised partner within our channel programme. The new partnership has already delivered two great customer wins and we are confident that we will continue to attract new business with such an established partner in the Microsoft arena.”

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