Building a next generation service management operating model


Johannesburg, 11 Apr 2019
Read time 50sec
Hear how Dimension Data successfully modernised its traditional onsite support services to remote services through objective, client-centric, and data-driven digital capabilities.
Hear how Dimension Data successfully modernised its traditional onsite support services to remote services through objective, client-centric, and data-driven digital capabilities.

In a world of digital transformation and increasing demands of end users, how do businesses ensure they are delivering a service that meets client expectations while also ensuring a superior client experience?

Dimension Data recognised that its traditional operation model fell short of meeting client expectations as it transformed its client experience through a data-driven transformation.

The company redesigned its operating model, producing 30-50% productivity gains and achieving 3% revenue growth.

Hear how Dimension Data successfully modernised its traditional onsite support services to remote services through objective, client-centric, and data-driven digital capabilities.

Click here to register and join Dilip Kumar, COO, Group Services on 11 Apr at 4pm, as he explains how Dimension Data has successfully modernised its traditional onsite support services to remote services through objective, client-centric, and data-driven digital capabilities.

Have your say
Facebook icon
Youtube play icon