First National Bank (FNB) suspended some of its online functionality yesterday, as it moved to reverse duplicate transactions on customer accounts.
Many customers took to social media, complaining of transactions including debit orders being processed twice.
As the bank moved to resolve the problem, it noted in a statement that limited functionality would be available on its online banking, FNB application, mobi-site and cellphone banking.
"Customers are advised to use FNB ATM and point of sale for any urgent banking needs. FNB apologises to customers for the inconvenience and are working to resolve the matter as a priority," read the statement.
The bank's social media personality RB Jacobs engaged Twitter users to address a flurry of complaints and issue an apology on behalf of the company.
"Apologies for duplicate transactions that have occurred. Please e-mail care@fnb.co.za and we will assist in having this resolved," the profile tweeted.
An SMS sent to customers late yesterday noted the bank was still working on the problems.
"FNB sincerely apologises to our customers affected by duplicate transactions and temporary hold on some online services. We are working on a speedy resolution as a priority. Cards and ATMs not affected. Updates to follow," the bank said.
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