ITR Technology announces the ManageEngine ServiceDesk Plus receives PinkVERIFY Certification for IT change management process
Certification confirms ServiceDesk Plus compatibility with best practice ITIL standards.
ServiceDesk Plus also received PinkVERIFY certification for incident management process in 2014.
ServiceDesk Plus change management process helps streamline change planning, approvals and roll out with customisable workflows.
ManageEngine, the real-time IT management company, today announced that the change management module in its flagship IT help desk software, ServiceDesk Plus, has been officially certified as ITIL compatible by Pink Elephant, a premier global training, consulting and conference service provider.
PinkVERIFY is a service that evaluates IT service management (ITSM) tool sets for ITIL compatibility. For a tool to be certified in a certain process, an ITSM vendor must go through a rigorous assessment process meeting 100% of the general, core and integration suitability requirements. ServiceDesk Plus cleared the assessment with a Pink Elephant consultant thus confirming its alignment with ITIL best practices.
"For most IT teams, it is always a challenge to choose between a product that is functional yet simple or one that checks all ITIL boxes but is very complex," said Sybrand Strauss, business developer, ITR Technology. "The PinkVERIFY certification of ServiceDesk Plus brings the right balance to our customers who do not have to sacrifice simplicity for ITIL compliance."
David Ratcliffe, president at Pink Elephant said, "Congratulations, ManageEngine! With the PinkVERIFY certification for change management in ServiceDesk Plus 9.0 under the belt, customers can be assured of compliance to the highest standards when it comes to managing IT changes with minimal risk, greater control and better execution. It's great to see ManageEngine moving forward with its commitment to providing best practice and ITIL-certified functionality to its users. Well done!"
The PinkVERIFY change management module is available in the Enterprise edition of ServiceDesk Plus. It is also available as an add-on to the Standard and Professional editions. For more details on ServiceDesk Plus editions and offerings, please visit https://www.manageengine.com/products/service-desk/sdp-editions.html.
For more information about ServiceDesk Plus, please visit https://www.manageengine.com/service-desk. For more information about ManageEngine, visit http://buzz.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngineand on Twitter @ManageEngine.