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ITR Technology announces the ManageEngine ServiceDesk Plus receives PinkVERIFY Certification for IT change management process

Johannesburg, 01 Jun 2016
Read time 1min 50sec

Certification confirms ServiceDesk Plus compatibility with best practice ITIL standards.

ServiceDesk Plus also received PinkVERIFY certification for incident management process in 2014.

ServiceDesk Plus change management process helps streamline change planning, approvals and roll out with customisable workflows.

ManageEngine, the real-time IT management company, today announced that the change management module in its flagship IT help desk software, ServiceDesk Plus, has been officially certified as ITIL compatible by Pink Elephant, a premier global training, consulting and conference service provider.

PinkVERIFY is a service that evaluates IT service management (ITSM) tool sets for ITIL compatibility. For a tool to be certified in a certain process, an ITSM vendor must go through a rigorous assessment process meeting 100% of the general, core and integration suitability requirements. ServiceDesk Plus cleared the assessment with a Pink Elephant consultant thus confirming its alignment with ITIL best practices.

"For most IT teams, it is always a challenge to choose between a product that is functional yet simple or one that checks all ITIL boxes but is very complex," said Sybrand Strauss, business developer, ITR Technology. "The PinkVERIFY certification of ServiceDesk Plus brings the right balance to our customers who do not have to sacrifice simplicity for ITIL compliance."

David Ratcliffe, president at Pink Elephant said, "Congratulations, ManageEngine! With the PinkVERIFY certification for change management in ServiceDesk Plus 9.0 under the belt, customers can be assured of compliance to the highest standards when it comes to managing IT changes with minimal risk, greater control and better execution. It's great to see ManageEngine moving forward with its commitment to providing best practice and ITIL-certified functionality to its users. Well done!"

The PinkVERIFY change management module is available in the Enterprise edition of ServiceDesk Plus. It is also available as an add-on to the Standard and Professional editions. For more details on ServiceDesk Plus editions and offerings, please visit

For more information about ServiceDesk Plus, please visit For more information about ManageEngine, visit; follow the company blog at, on Facebook at on Twitter @ManageEngine.

ServiceDesk Plus

ServiceDesk Plus is ITIL-ready help desk software with integrated asset and project management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100 000 organisations across 185 countries trust ServiceDesk Plus to optimise IT service desk performance and achieve high end-user satisfaction. For more information about ServiceDesk Plus, please visit


ManageEngine delivers the real-time IT management tools that empower IT teams to meet organisational needs for real-time services and support. Worldwide, established and emerging enterprises - including more than 60% of the Fortune 500 - rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corporation with offices worldwide, including the United States, India, Singapore, Japan and China. For more information, please visit; follow the company blog at, on Facebook at on Twitter @ManageEngine.

ITR Technology

ITR Technology has been the Sub-Saharan African partner to Zoho Corporation for a number of years, providing resellers and end-users local access to the ManageEngine enterprise management solutions. ITR has successfully built a strong reseller and end-user base through cost-effective solutions and management applications. Apart from ManageEngine, ITR Technology is also the distributor of Prism Suite, Empirum Pro from Matrix42 and EgoSecure Endpoint Security. For more information, please e-mail, call (+27) 12 665 5551 or visit

Editorial contacts
ITR Technology Chantel Suleman (+27) 12 665 5551
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