Channel

Striata inks partnership with UK-based customer communications specialist Communisis


Johannesburg, 04 Sep 2018
Read time 1min 50sec
Striata CEO Mike Wright.
Striata CEO Mike Wright.

Striata, a digital communications and document security specialist, has inked a partnership deal with UK-based customer communications specialist Communisis.

As a result of the partnership, the two companies have created an integrated solution that helps companies in the banking, financial services, and healthcare spaces accelerate their digital transformation efforts. Importantly, it makes it easier to go paperless in scenarios where enterprise digital maturity may prevent wholesale improvements to customer experience, or where large groups of customers prove difficult to switch to digital channels.

The new integrated platform combines Striata's capabilities in creating secure, digitally interactive documents with Communisis' existing communications infrastructure, enabling all channels to be managed centrally and securely.

This means organisations in these industries can provide their customers with interactive, easy-to-understand communications in an easily accessible manner.

The interactive nature of these secure documents, which include invoices, bills, statements and other customer communications, allows access to new levels of customer insight and engagement.

As a mark of how ready the industry is for this combination of technologies, two high-profile UK banks are already live on the platform.

According to Striata CEO Mike Wright, the partnership "has huge potential and will fulfil a vital need for businesses in regulated markets that is currently going unanswered".

"Communisis sets the industry standard when it comes to customer communications," he says, "and combining our digital expertise with their track record of delivering tailored solutions is an exciting prospect."

According to Nic Sheen, Group Solutions Director at Communisis, the partnership puts the two companies in an "awesomely excellent" position in the UK market.

"Sectors like financial services and healthcare are crying out for a more responsive way to speak to customers while wrestling with very restrictive regulations around privacy and security," he says. "Working with Striata means we are now able to offer this as an end-to-end service."

Striata

Striata provides strategy, software and professional services that enable digital communication across multiple channels and devices. Striata is the expert in message design, generation, security, delivery and storage.

Clients choose Striata's technology and services to encrypt, send and store confidential documents; execute integrated marketing campaigns; and distribute high-volume electronic communications.

The world's largest financial services, utility, insurance, retail and telecommunications companies trust Striata to achieve unrivalled results in digital adoption and transformation.

It has operations in New York, London, Johannesburg, Hong Kong, Sydney and partners in North and South America, Africa, Europe and Asia Pacific. www.striata.com

Communisis

Communisis is an integrated business services company which drives client value and sustainable profit improvement, through the provision of increasingly digitally enabled solutions for regulated transactional communication and marketing execution.

Across the markets in which it operates, it enables clients to maximise the benefits of the products, services and insights it provides. Communisis delivers security, accuracy, integrity and reliability with the cost competitive scale of its pan-European network and UK operations. It helps them stay safe, manages risk, and keeps them informed and able to make better decisions.

To find out more about Communisis, head to www.communisis.com.

Editorial contacts
Irvine Partners Stuart Thomas stuart@irvinepartners.co.za
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