Presence Technology, INOVO announce Dialler Challenge in SA

Johannesburg, 24 Jun 2013
Read time 1min 20sec

INOVO, a leading supplier of telephony and contact centre solutions, and Presence Technology, a leading provider of multichannel contact centre software, have launched a Dialler Challenge, part of the All-In-One Contact Centre Suite.

The Dialler Challenge aims to beat any dialler on the market, achieving a minimum of 20% improvement in productivity over a customer's existing dialler.

Presence Technology announced the new contact centre dialler initiative in South Africa with its partner, INOVO. The "Dialler Challenge" offers contact centres the opportunity to run a trial of the Presence Dialler prior to making a purchase decision.

The programme includes installing the dialler in a contact centre, to set and run outbound campaigns, a fixed period trial at the contact centre that includes user training.

INOVO CEO Wynand Smit says: "The Dialler Challenge will assist customers to significantly increase the productivity of their outbound call centres by offering a no-risk trial, allowing customers to prove the return on investment prior to any investment."

Araceli Aranda, CEO of Presence Technology, explains: "Presence Technology has a superior dialler, and we trust in our partner INOVO to help us prove it. In other territories, we have achieved a 40% increase in productivity. The goal of this initiative is to provide the South African market with the most powerful and advanced dialler in the market."

To obtain further details on the Dialler Challenge, visit

Presence Technology

Presence Technology is a worldwide leading provider of multichannel contact centre solutions that enable contact centres to optimise resources and increase efficiency in the interaction between companies and their customers. Presence has a portfolio of global clients, served by a team of highly qualified professionals, with a network of strategic partners in Europe, Africa, Latin America and the United States supporting their projects around the world.

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INOVO is a leading supplier of telephony and contact centre solutions. Companies strive to improve service delivery to its customers, but at the same time aim to improve processes and increase productivity, efficiency, profitability and the knowledge of its workforce. INOVO provides solutions that assist customers with these goals and implements a cycle of continuous optimisation and efficiency improvements to truly achieve customer-inspired service excellence and profitability. For more information:

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