FNB extends reach to KZN for smart ID collections

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First National Bank (FNB) has introduced another collection point for smart IDs, extending the service to KwaZulu-Natal.

The bank has added the Cornubia branch in KwaZulu-Natal to the list of branches where customers can collect their smart ID cards and passports.

The Cornubia branch is the third FNB branch outside of Gauteng to offer this service, and the bank’s customers in KwaZulu-Natal can now apply via the Department of Home Affairs’ online booking system and collect their smart IDs and passports at the branch.

Across the country, smart IDs can be collected at FNB branches at Merchant Place (Gauteng), Centurion Lifestyle (Gauteng), Lynnwood (Gauteng), Greenpoint (Western Cape), Burgersfort (Limpopo) and The Glen (Gauteng).

“We are thrilled to add yet another branch outside of Gauteng to expand our reach,” says Lee-Anne van Zyl, chief executive of FNB points of presence.

“This collaboration and partnership with the Department of Home Affairs (DHA) provides a great framework to improve essential infrastructures that unlock access to profound new social and economic opportunities, such as education, employment, financial services, mobile communication, voting and travel.”

The DHA introduced the service in 2016 when it launched eHomeAffairs, allowing citizens to skip the long queues at home affairs branches by making applications online.

The department also partnered with the major banking outlets – FNB, Absa, Nedbank and Standard Bank – to fast-track the rollout of smart ID cards and replace 38 million green-barcoded ID booklets.

Using the online booking portal, eHomeAffairs, citizens are able to apply for their smart IDs and passports online, and finalise the application process at certain bank branches.

“We have issued 267 800 smart ID cards and passports since the inception of the partnership. This is made up of 128 010 smart ID cards and 139 790 passports that have been issued via our branches,” says Van Zyl.

“We remain committed to our partnership with the Department of Home Affairs and our ambition to expand this service nationally for all our customers to experience.”

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