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Ignite denies hacking, apologises to customers

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Internet Solutions (IS) subsidiary Ignite has apologised for the unavailability of its services, as clients accuse the company of being “coy about the scope of the outage”.

They allege the firm had a major DNS configuration crash on Friday.

Ignite is a suite of technology solutions aimed at small and medium enterprises (SMEs), created from a combination of three existing IS divisions: MWeb Business, IS Ignite and IS Direct. Small business clients can select from a range of Internet connectivity, communication, cloud, payroll, accounting and recruitment services.

This week, some Ignite clients complained bitterly after the outage, alleging there had been no official communication from the company.

“Am starting to wonder if they've been hacked and are still trying to identify what happened and what has been compromised. There have also been no mitigation services offered in the interim – new e-mails and old e-mails are being migrated,” says one client, who didn’t want to be named.

Ignite denies it was hacked.

“During the course of a routine internal migration between domain platforms, a limited number of clients were impacted by the unavailability of domains due to a domain validation error,” says an Ignite spokesperson.

“The unavailability of services was an administrative error and in no way involved a cyber compromise. Changes have been implemented to restore services for impacted clients and are currently propagating. We sincerely apologise for any inconvenience caused.”

At the time of Ignite’s launch in 2016, the goal was to service SA's SME market and better equip these firms to compete in today's fast-paced, competitive and tech-led business environment.

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