CallCabinet enhances its compliant call recording solution for Avaya

CallCabinet Corporation is pleased to announce it has added enhanced support to integrate Avaya for Atmos, its cloud-based, multi-tenant, compliant call recording and agent evaluation solution.

With thousands of businesses relying on the flexibility and versatility of Avaya and Avaya contact centres, the latest update to CallCabinet's multiple award-winning Atmos call recording solution ensures Avaya users can easily, and cost-effectively, meet the required global standards for call recording compliance, security and management.

According to CallCabinet CEO Ryan Kahan, the enhancement to CallCabinet's Avaya premises-based offering, and the inclusion of support for the Atmos cloud-based product, adds Avaya to an exponentially growing list of users enjoying the feature-rich benefits, flexibility and cost savings of the Atmos solution.

"By significantly reducing the overhead and costs associated with on-premises call recording for Avaya users, we are able to make our partners far more competitive, while offering the vendor's user base a unique and disruptive call recording solution, from SME to enterprise businesses, confirmed by the volume of recent inquiries," Kahan said.

"To date, CallCabinet's solutions have always been able to integrate with Avaya systems and we offer support for all types of Avaya recording, including analogue, digital, VOIP, DMCC, TSAPI and port mirroring. This multiple approach to Avaya integration offers the best possible solution to record calls within Avaya throughout the system, from cradle to grave. The DMCC and TSAPI integration allows Atmos to track Avaya contact centre users by login, thus offering a 'free seating' concept where calls for Avaya users are recorded and stored by agent ID rather than by extension or physical telephone location. This capability offers the benefit of flexible seating, recording and quality management for the Avaya contact centre."

Atmos for Avaya offers call recording as a service along with reporting, compliance, PCI, agent evaluation, analytics, screen capture and many more features.

"With this upgrade, we have effectively removed the compliance, storage, access and management challenges of native call recording for users of Avaya, thus enabling businesses to add a necessary and powerful feature to their telephony system for a low monthly fee, all of which is then hosted compliantly in the cloud," Kahan concludes.