CA Technologies named a Leader in the Gartner Magic Quadrant for Application Performance Monitoring Suites

Company recognised for ability to execute and completeness of vision in application performance monitoring market.

Johannesburg, 26 Mar 2018
Read time 3min 20sec
Andrea Lodolo, Chief Technology Officer, CA Southern Africa.
Andrea Lodolo, Chief Technology Officer, CA Southern Africa.

CA Southern Africa has revealed that Gartner has named CA Technologies a Leader in the Gartner Magic Quadrant for Application Performance Monitoring Suites *. CA Technologies offers CA Digital Experience Insights, a monitoring and AIOps platform that includes integrated services for application performance management, and user experience and infrastructure monitoring.

"We believe the recognition is validation of our strong vision and delivery of a full-stack AIOps solution that addresses the need of every modern software factory to continuously deliver amazing app experiences, especially in today's digital economy," says Andrea Lodolo, Chief Technology Officer, CA Southern Africa. "Using artificial intelligence and machine learning, CA Digital Experience Insights uses an open AIOps architecture that helps businesses understand how each link in the complex mix of endpoints, shared resources and hybrid environments impacts user experience, giving organisations a deeper understanding of their customers' complete digital experience."

According to Gartner, "For most enterprises, APM is now seen an essential element of application-centric IT operations and a DevOps-enabling bridge between production and development on one side and IT and digital business on the other."

CA Digital Experience Insights helps DevOps teams to support key business outcomes, deliver an exceptional digital user experience, speed app issue resolution even in the most complex digital environments - such as Kubernetes, container, AWS and Azure monitoring - and optimise for the future. This industry leading solution provides a fully correlated and consistent view of what helps or hurts digital experience.

Gartner defines APM suites as one or more software and/or hardware components that facilitate monitoring to meet three main functional dimensions:

* Digital experience monitoring;
* Application discovery, tracing and diagnostics; and
* Artificial intelligence for IT Operations (AIOps) for applications.

"At SERPRO it was very common to run crisis rooms where we had to gather experts from all areas (Dev, Test, Ops) to investigate an application problem due to issues like slowness and errors. It was impacting customer experience, costs and efficiency of our teams. After we started using CA application performance monitoring in our environment, we managed to reduce the demand of these crisis rooms by 95%, which brought a dramatic impact in the application reliability, SLAs, productiveness and customer satisfaction" said F'elix Sutarelli, IT supervisor, SERPRO.

"Traditional approaches to APM focus on monitoring individual app components in post- development production settings. We believe this recognition acknowledges our work to help customers 'shift monitoring left' in the software development lifecycle so defects are remedied quickly to deliver a flawless user experience," continues Lodolo.

A new release of CA Application Performance Management, focused on cloud and container monitoring and application to infrastructure monitoring and correlation, provides new and enhanced monitoring capabilities for OpenShift, Kubernetes, Docker and VMware environments. Additional details can be found here.

To receive a complimentary copy of the report, please visit For additional information on CA's application performance monitoring and management solutions, visit

* Gartner, Magic Quadrant for Application Performance Monitoring Suites, by Will Cappelli, Sanjit Ganguli and Federico De Silva, 19 March 2018.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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CA Southern Africa

CA Southern Africa enables companies to embark on a frictionless digital transformation journey necessary to seize the opportunities presented by the application economy. Today, software is at the heart of every business, in every industry and we assist our customers - through the use of modern technology, to change the way we live; transact; and communicate across: mobile; cloud; distributed and mainframe environments.

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Editorial contacts
Blain Communications Deirdre Blain (+27) 83 230 5522
CA Southern Africa Heidi Ziegelmeier (+27) 11 417 8594
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