Standard Bank blames ‘hardware issues’ for outage

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Big four bank Standard Bank has blamed “hardware issues” for the outage its platforms suffered yesterday.

Yesterday, the bank issued a statement on Twitter saying: “You may be finding it difficult to log on to Internet banking and our banking app at the moment.

“We’re working to sort this out. Please use our cellphone banking service on *120*2345# as an alternative. We apologise for the inconvenience caused and will keep you updated.”

Since the tweet, there has been speculation that the bank had fallen prey to cyber criminals.

However, in a statement this morning, the bank says: “Yesterday, Standard Bank experienced technical difficulties with some of its online transactional platforms.

“This included the mobile banking app, online share trading and Internet banking platforms. The problem was detected just before 10h00 on Thursday morning and was resolved at 12:30. The cause of the service disruption was due to an internal hardware issue that impacted on some of the customer-facing services that Standard Bank offers its clients.”

The bank says the service disruption was not related to any external factors, noting that no customer data or customer information was impacted.

“Customers who were trying to access the impacted Standard Bank applications could still conduct their banking activities by making use of Standard Bank’s cellphone banking service by dialling *120*2345#, using ATMs, debit or credit card. Standard Bank extends its apologies to customers who have been inconvenienced by the downtime.”

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