Mkhonto & Ngwenya uses technology to streamline the way information is managed, secured, shared

Johannesburg, 07 Aug 2018
Read time 2min 20sec

Moss Paalwini, Office Manager at Mkhonto & Ngwenya, says technology has reduced the company's total cost of ownership, improved business processes and transformed the way in which the company operates.

"We've seen a significant reduction in printing expenses and, in our industry, this is significant. The managed document solution has increased our productivity, significantly streamlining document capture, workflow and records management. And the ability to have multiple people working on the same case file while everything is secure and safely stored is of great benefit to us.

Fact sheet
Solution: Full managed document solution, ECM software
Industry: Legal
Provider: KYOCERA Document Solutions
User: Mkhonto & Ngwenya


Mkhonto & Ngwenya saw an opportunity to improve efficiencies and controls in its workflow by digitising the storage, management and retrieval of legal documents. The company also wanted to reduce costs and optimise performance in the document management environment.


Moss Paalwini, office manager, Mkhonto & Ngwenya
Moss Paalwini, office manager, Mkhonto & Ngwenya

After evaluating Mkhonto & Ngwenya's requirements, Kyocera Document Solutions South Africa proposed a full managed document solution (MDS) and the implementation of enterprise content management (ECM) software:

* New printing and scanning hardware was introduced to Mkhonto & Ngwenya's Pretoria and Nelspruit offices, making sure the multifunction devices offer rapid warm-up and print times and large memory capacity, as well quick, reliable scanning of documents to ensure fast production and maximum capacity to get the job done.

* The enterprise content management (ECM) software provides Mkhonto & Ngwenya with powerful features for document capture, workflow, records management and security.

Business benefits

* Significant reduction in printing expenses under a managed services contract that gives Mkhonto & Ngwenya an affordable and transparent cost per printed page.

* Increased productivity through optimised workflows and reduced downtime.

* The managed document solution (MDS) offers additional security through authorised access to devices and networks, as well as through features such as the secure printing function.

* The enterprise content management (ECM) solution makes it quicker and easier for Mkhonto & Ngwenya's team to locate and retrieve records.

* The ECM software's user-friendly interface makes it simple to update documents, add document annotations, redact confidential information and change document metadata.

* Several people can work on the same case file, no matter where they are.

* It is now easier to securely share information with clients or other parties involved in a case.

* Digitisation reduces the risk of client records going missing or being destroyed in an incident, such as a fire.

Paalwini concludes: "We've experienced superior service from Kyocera Document Solutions South Africa, and the business benefit from the technology, which streamlines the way our information is managed, secured and shared is beyond the monetary value."

Mkhonto & Ngwenya

Established in Pretoria in 2012, Mkhonto & Ngwenya provides legal services and advice to individuals, groups and corporate clients. With its practice growing at a rapid speed, the company needed to invest in technology to streamline the way it manages, secures and shares information.

Kyocera Document Solutions South Africa

Headquartered in Midrand, Kyocera Document Solutions South Africa is a country level subsidiary of Kyocera Document Solutions and is responsible for the sales and marketing of Kyocera printers and document solutions throughout southern Africa.

Kyocera Document Solutions South Africa is renowned for its tailor-made document solutions that provide a perfect blend of premium products, software solutions and professional services that increase an organisation's workflow efficiency, enhance employee productivity, minimise environmental impact and significantly reduce operating costs.

The company offers world-class monochrome and colour printers, multifunctional products, parts and supplies, as well as software solutions.

A key differentiator for the Kyocera brand is the primary focus on overall value as opposed to only considering the initial acquisition price. Its solutions portfolio and managed document services division help customers to reduce costs and environmental impact, at the same time as improving the efficiency and reliability of common business processes.

Kyocera Document Solutions is a wholly owned subsidiary of Kyocera Corporation, which is a leading manufacturer of hi-tech ceramics, electronic components, solar cells and electronic office equipment.

For further information, visit

KYOCERA Document Solutions HQ

KYOCERA Document Solutions, headquartered in Osaka, Japan, is a leading manufacturer of document imaging solutions and document management systems, including colour and monochrome multifunctional products as well as printers and wide-format devices. Kyocera's products are renowned for their unique long-life imaging components that provide greater reliability and less waste, resulting in a lower total cost of ownership (TCO) over the life of the product. The KYOCERA Document Solutions portfolio does not stop at hardware. A full suite of business applications and consultative services allow customers to optimise and manage their document workflow, unleashing the full potential of their hardware investment.

KYOCERA Document Solutions is a core company of KYOCERA Corporation, the world's leading developer and manufacturer of advanced ceramics and associated products, including telecommunications equipment, semiconductor packages and electronic components. During the year ended 31 March 2017, KYOCERA Corporation's net sales totalled 1.42 trillion yen (approximately EUR 11.9 billion).

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Editorial contacts
join.the.dots Ingrid Lotze (086) 001 7411
Kyocera Document Solutions Marcom Department (+27) 11 595 2600
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