Accelerating customer experience
Dimension Data is leveraging data to deliver a better customer experience.
Customer experience (CX) is centred on the interactions between companies and their customers and the feelings that arise once customers engage with your products, services, and channels.
Dimension Data's South-East Africa Solutions Executive, Lauren Wortmann, explains how Dimension Data is leveraging data to deliver better insights for its customers.
Wortmann delves into how adopting a human-centric approach to the way Dimension Data delivers its solutions is helping them reimagine the value of customer experience metrics and what that information means to their organisation.
Click here to watch the video .