Digital event: How to face the "new normality" and anticipate a possible second wave at the contact centre?
The pandemic has changed the contact centre forever. Facing this 'new normality' presents both challenges and opportunities to contact centres. Customers have new demands and therefore the customer service and customer experience must adapt to continue offering excellent services. But how can organisations achieve this?
On 2 July, we are hosting a digital event where we will analyse these changes, the new reality that is presented to us, and the tools that can help you to turn this great challenge into an opportunity and advantage over the competition.
The speakers of this event are:
- Jose Luis Castaños: EVP Business Dev African Sales Director and New Business at Enghouse Interactive
- Marc Vicente: Product Manager at Enghouse Interactive
Limited seats: 80 people
Sign up and discover how to stay ahead of a new wave while offering the best service to your customers.