HP helps clients maximise software investments with new services
HP today announced new services to help clients maximise the adoption of their technology solution investments and improve cost predictability.
HP Solution Management Services (SMS)
HP Solution Management Services (SMS) is a converged portfolio of software support and consulting services that helps clients significantly improve cost predictability and maximise adoption of their business technology optimisation (BTO) and information management (IM) software solution investments.
With HP SMS, clients gain a single point of accountability to proactively manage their enterprise software investments.
“Organisations struggle to extract maximum value from their technology investments due to limited internal resources, lack of predictable costs, and complexities that come with custom components,” said Elaina Stergiades, senior research analyst, Software Support Services, IDC. “Programs like HP's Solution Management Services can help organisations free up time and resources, realise the benefits of defined service levels, and manage complexity by utilising experts who apply an IT management best practices approach.”
HP SMS helps clients improve cost predictability through defined service level objectives that are aligned with business requirements, and with regular reporting against expected outcomes. HP also can drive adoption by proactively managing the life cycle of the solution through scheduled, periodic reviews, which can free up internal staff resources to focus on higher-value activities.
“We are focused on increasing our competitive advantage by driving higher-value initiatives across the organisation,” said Vibhav Gupta, senior technical lead, Information Systems Governance Systems, AXA Technology Services, a provider of IT and telecommunications infrastructure management services and support. “HP Solution Management Services help us drive innovation by supporting and maintaining our technology solutions in a holistic and proactive way.”
HP Business Availability Centre (BAC) Anywhere
HP BAC Anywhere, a solution delivered by HP Software as a Service (SaaS), allows organisations to monitor their external Web applications from anywhere in the world - including outside the firewall - from a consolidated console.
This reduces the cost of additional tools normally required to view diagnostics inside and outside an organisation's firewall. Businesses can easily and immediately connect their on-premise instances of HP BAC to global points of presence (POPs) that reside in the HP SaaS cloud.
HP Business Service Management services
HP Business Service Management (BSM) 9.0 services help clients accelerate the value of their HP BSM software investment. Services offered include:
HP BSM Solution Discovery Workshop - increases solution adoption through definition of an actionable, roadmap to maximise value from their BSM solution. This workshop uses a maturity model approach to identify critical challenges across people, processes and technology.
HP BSM Solution Consulting Services - minimises the risk of application downtime and increases service quality with expert deployment services based on best practices.
“Organisations are challenged with driving improvements to stay ahead of the competition,” said Shane David, HP Software + Solutions Senior Technical Consultant, HP South Africa. “Our new offerings represent a first step toward services convergence with portfolio innovation and expertise that helps customers shift their focus and spending from operations to innovation.”
HP Solution Management Services and HP Business Availability Centre Anywhere are available worldwide now. HP Business Service Management 9.0 Services will be available on 1 August.