Put the user at the centre of the network
User experience remains the key factor in determining network architecture advances.
The increased need to ensure that all technology investments support core business outcomes, and simplify the management of the network without being affected by changes to the network has turned 2018 into the year of massive adoption of software defined wide area networking (SD WAN).
Dimension Data's 2018 digital business trends highlight the fact that this shift isn't merely organisations looking to take advantage of the latest advances in technology, but is driven by key factors such as:
* The continuing growth of cloud.
* The drive for ever-greater cost savings.
* The need for IT departments to be increasingly agile in response to business demands.
* The need to mitigate the risk posed by, among other factors, the move to cloud services.
For organisation embarking on a digital transformation process, data is at the centre of everything. Application visibility allows companies to report, not just on metrics that are important to the IT department, but rather on metrics that the business cares about.
Instead of detailing the speed of, or usage of a specific network link, it is now possible for organisations to report on the responsiveness of an application, and the impact that this has on the number of customers served by a contact centre agent in a given day.
No matter what changes are made to the network, it should never come at the expense of good application performance. However, SD-WAN is just one component in the ever-changing network connectivity landscape.
Click here to register for the Webinar and find out more about transforming your WAN, and the advantages of visibility from the perspective of the end user.