San Francisco, 12 Jun 2018
Genesys (www.genesys.com), the global leader in omnichannel customer experience and contact centre solutions, is hosting a free 60-minute global Webinar on 20 June to discuss the limitations and risks associated with outdated contact centre platforms.
Art Schoeller, vice president and principal analyst with Forrester Research, will share how to avoid pitfalls when considering upgrading an existing system, migration to a new customer experience platform or potential transition to the cloud.
What: Choosing the Best Path for Transforming a Legacy Contact Centre
Outdated contact centre technology can become a liability to the business, a hindrance to employees and a potential crisis-in-the-making if it's approaching end of life or was not designed for today's customer service needs. Join this Webinar to learn how to rethink your customer engagement model, mitigate risk and choose the best modernisation strategy to stay on top of technology trends and consumer's ever-evolving preferences for service. Attendees will also explore the benefits of choosing a customer experience solution that allows an organisation to modernise at its own pace and budget.
Who: Participants in the Webinar include:
* Art Schoeller, vice president and principal analyst, Forrester.
* Fernando Egea, vice president of strategic solutions, Genesys.
Why: Join this Webinar to learn:
* How legacy technology platforms can expose businesses to security vulnerabilities as well as four less obvious hazards.
* How to accurately assess business value and risks associated with contact centre modernisation.
* Six considerations to help businesses decide the best path forward.
When: Wednesday, 20 June: 60 minutes
* North America: 11 am PT / 2 pm ET
* Latin America: 1 pm CDT / 3 pm BRT
* Europe, Middle East and Africa: 2 pm BST / 3 pm CEST
* Asia-Pacific: 11 am SGT / 1 pm AEST
How: Register now to attend this live Webinar and/or receive a post-event recording.
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