IBL chooses innovative Internet banking solution in partnership with Software Group to increase self-service capabilities for customers in Liberia

In May 2020, the International Bank of Liberia (IBL), one of the strongest and most reputable banks in the country, started a project to replace its existing Internet banking system with a new cutting-edge solution based on Software Group’s DigiWave Digital Banking platform.

The technology will help IBL expand its client base and increase the self-service capabilities offered to both retail and corporate customers, supporting the social distancing call during the pandemics, and ensuring the bank’s leading position after the crisis. It will also improve branch productivity by reducing front-desk customer operations.

By enabling easy, convenient and secure 24/7 access to banking services, the new Internet banking channel will significantly enhance customer experience. IBL individual customers will be able to manage their finances from anywhere, empowered by a rich set of functionalities, such as self-service onboarding, balance and transaction enquiries, digital loan origination and repayment, card management, various transactions, smart alerts and more. One of the key newly available functionalities for corporate clients will be the ability to make quick bulk payments such as salaries, government intervention programmes, etc.

“Following our vision to invest in better and smarter customer-centric technology, we are delighted to have Software Group as a long-term partner in our digital transformation journey. The Internet banking channel will allow our customers a better and safer banking experience during the COVID-19 pandemic and will help us maintain strong positions after the crisis is over,“ commented Henry Saamoi, CEO of International Bank of Liberia.

“In the current unprecedented situation, customers are relying more than ever on their trusted financial institutions for convenient and secure remote ways of banking. We are proud to partner with IBL under the leadership of Mr Saamoi, who strongly believes in investing in their customers and partners in times of challenge and beyond,” commented Craig Albertson, Business Development Director – Anglophone Africa.

IBL started its digital transformation journey in partnership with Software Group in 2017. The bank has already launched a set of solutions, including ATM, anti-money laundering (AML), card management and POS management, and mobile banking, which have helped them offer more value to customers and bring their operations to the next level.