Johannesburg, 06 Nov 2018
Technology teams are formed to deliver a unique set of solutions and services. Several technology teams combined form a full technology organisation. In an increasingly crowded market, technology teams must provide exceptional customer support that meets, and ideally exceeds, service level agreements to remain viable.
Many may struggle with how they can meet this challenge while supporting multiple customers with limited technical specialists on staff. With costly customer site visits needed to resolve end-user issues, how can tech teams operate more efficiently, increase margins, and make room for growth?
One solution that can help increase the efficiency of your business and better manage its resources is remote monitoring and management (RMM). An RMM solution delivers an arsenal of tools like remote desktop monitoring, trouble ticket tracking, user information, support and more, with one comprehensive interface. This eBook will explore the top 10 considerations to take into account when selecting an RMM solution.
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