ServiceIQ aims to improve services industry

Clients will be able to connect to providers in the healthcare and hospitality industries via Web browser or mobile phone.
Clients will be able to connect to providers in the healthcare and hospitality industries via Web browser or mobile phone.

A Web and mobile application, ServiceIQ, is now available to connect service providers in the health, accommodation, hospitality and travel services sector to their customers.

ServiceIQ is a software application that allows engagement between service providers and end-users. The application enables customers to create service requests electronically and publish them to registered service providers.

Khashane Motloutsi, co-founder and service manager at ServiceIQ, says traditional means of connecting service providers and customers are no longer effective.

Service providers don't have the right technology tools, says Motloutsi. "ServiceIQ aims to make it easier for service providers to interact with clients by instant messaging."

Motloutsi says the application will benefit the services industry, especially those in the healthcare sector.

For example, if a healthcare professional uses ServiceIQ, a client will be able to access the doctor's calendar to make an appointment without having to make calls or physically going to the practice, says Motloutsi.

Both the client and healthcare professional are also able to rate the service, he adds.

The application service will be available at no cost to the customer; however, the service provider will have to sign up for one of the three main packages that range from R250 to R3 000 per month.

According to Motloutsi, ServiceIQ is easily scalable and can be used in any Sub-Saharan African country.

A mobile app version of ServiceIQ will be available for download from the Google Play Store on 22 October, with a rollout on other operating systems such as iOS and Windows at a later stage.

Read time 1min 30sec
Simnikiwe Mzekandaba
IT in government editor

Simnikiwe Mzekandaba is the IT in government editor at ITWeb. She is at the heart of tech initiatives, policies and digital transformation strategies within the public sector, as well as IT in banking and education. Simnikiwe joined ITWeb in 2012 following a stints in radio and television. Before her move to ITWeb's online team, she wrote news stories for pan-African and sister publication ITWeb Africa. It was her love for telling African stories and showcasing the potential of ICT on the continent that attracted her to this sector. Simnikiwe holds an honour's degree in journalism from Rhodes University. Behind that smile, she is plotting how best to get government officials to respond to her emails before deadline :)

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