11th Kyocera Document Solutions South Africa Service Awards shows high standard for technicians

Johannesburg, 28 Aug 2018
Read time 2min 50sec
From left: Werner Engelbrecht, KDZA Managing Director. In third place, Jacques Koen Lombard from Ronmar Office Equipment. In second place, Matthew Townsend from NRG Office Solutions. In first place, Chris Pelser from Page Automation; Nancy Meyer, KDZA Business Development Director; and Lee Ann Kellner, KDZA Sales Manager.
From left: Werner Engelbrecht, KDZA Managing Director. In third place, Jacques Koen Lombard from Ronmar Office Equipment. In second place, Matthew Townsend from NRG Office Solutions. In first place, Chris Pelser from Page Automation; Nancy Meyer, KDZA Business Development Director; and Lee Ann Kellner, KDZA Sales Manager.

KYOCERA Document Solutions South Africa announced the winners of its 11th local Service Awards, honouring its top engineers at an exclusive ceremony held in Johannesburg.

KYOCERA Document Solutions South Africa prestigious awards recognise the dedication, skills, knowledge and outstanding technical abilities of its certified engineers, who competently deliver technical solutions to resolve its customers' technical queries on a daily basis.

"Our customers are looking to do business with service partners who are able to support them with their printing solutions, streamlining their efficiencies and driving down costs with new technologies and input," says Paul Wendlandt, KYOCERA Document Solutions South Africa Customer Services Support Manager.

"Every business, regardless of its size, needs effective support, services and systems to gain productivity and stay competitive," he adds. "They do not want to purchase a product and never see the partner again. They want top-of-the-line products and the backup, support, skills and expertise that can only come from working with skilled and certified engineers."

The Service Awards attracts 2 500 service engineers worldwide who compete to be the best in their country. The SA finalists, who get to compete at the Midrand head office, are determined via the participant's performance in an online exam, which certified KYOCERA service engineers from across the country complete. This year, 140 service engineers demonstrated their skills and knowledge of our hardware and software products. The top service technicians travel to Midrand and undergo further theoretical and practical exams ahead of the awards ceremony.

The 2018 South African leg of the Global Service Awards saw the following winners:

Top service technicians:

1st place
Chris Pelser
Page Automation

2nd place
Matthew Townsend
NRG Office Sol

3rd place
Jacques Koen Lombard
Ronmar Office Equipment

In no particular order:

Christiaan Smit
North Holdings

Christopher Wait
Omni Technologies

Graham Meyer

Juandre Broodryk
Universal Office Automative

Marcelle van Vuuren
Kokstad Copiers

Renier Strydom

Sam Padayachee
Copy Link

Sanjay Sungeeth
Pansolutions Holdings

Top 5 Dealers:

1st place

In no particular order:

North Holdings
NRG Office Sol
Omni Technologies
Pansolutions Holdings
Universal Office Automative

"These awards are a true reflection of Kyocera's commitment to building a network of certified engineers and providing them with the products and solutions they need to deliver pre- and post-sales support for their clients," says Wendlandt.

The top achiever, Chris Pelser from Page Automation, will go on to compete against other regional winners in the EMEA Annual Service Awards that's held at KYOCERA's European HQ later this year. The top three achievers of the European Service Awards earn themselves the prestigious and sought after all-expenses-paid tour of the Japanese headquarters and visits to factories in the far east.

These awards are important as they not only reward the efforts of KYOCERA's technicians, but they give KYOCERA a chance to prove how rigorously trained the company's technicians are, which is a competitive advantage for KYOCERA.

"Well done to all those who participated in the competition. The results were of a very high standard this year. We wish our winning service technicians the best in the international competition, and are hopeful that we will bring this prestigious accolade back to South Africa," concludes Wendlandt.

Kyocera Document Solutions South Africa

Headquartered in Midrand, Kyocera Document Solutions South Africa is a country level subsidiary of Kyocera Document Solutions and is responsible for the sales and marketing of Kyocera printers and document solutions throughout southern Africa.

Kyocera Document Solutions South Africa is renowned for its tailor-made document solutions that provide a perfect blend of premium products, software solutions and professional services that increase an organisation's workflow efficiency, enhance employee productivity, minimise environmental impact and significantly reduce operating costs.

The company offers world-class monochrome and colour printers, multifunctional products, parts and supplies, as well as software solutions.

A key differentiator for the Kyocera brand is the primary focus on overall value as opposed to only considering the initial acquisition price. Its solutions portfolio and Managed Document Services division help customers to reduce costs and environmental impact, at the same time as improving the efficiency and reliability of common business processes.

Kyocera Document Solutions is a wholly owned subsidiary of Kyocera Corporation, which is a leading manufacturer of hi-tech ceramics, electronic components, solar cells and electronic office equipment.

For further information, visit www.kyoceradocumentsolutions.co.za

KYOCERA Document Solutions

KYOCERA Document Solutions, headquartered in Osaka, Japan, is a leading manufacturer of document imaging solutions and document management systems, including colour and monochrome multifunctional products as well as printers and wide format devices. KYOCERA's products are renowned for their unique long-life imaging components that provide greater reliability and less waste, resulting in a lower total cost of ownership (TCO) over the life of the product. The KYOCERA Document Solutions portfolio does not stop at hardware. A full suite of business applications and consultative services allow customers to optimise and manage their document workflow, unleashing the full potential of their hardware investment.

KYOCERA Document Solutions is a core company of KYOCERA Corporation, the world's leading developer and manufacturer of advanced ceramics and associated products, including telecommunications equipment, semiconductor packages and electronic components. During the year ended 31 March 2018, KYOCERA Corporation's net sales totalled 1 557 039 million yen (approximately EUR 12 billion). For more information and press-ready photos, visit https://www.kyoceradocumentsolutions.eu/.

Editorial contacts
join.the.dots Ingrid Lotze (011) 807 3294 ingrid@jtd.co.za
Kyocera Document Solutions Marcom Department (+27) 11 595 2600 marcom@dza.kyocera.com
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