Alviva turns to Datacentrix for consolidated group IT management

Johannesburg, 03 Oct 2018
Read time 1min 40sec

Alviva Holdings, one of Africa's largest providers of ICT products and services, has outsourced its group IT requirements to Datacentrix.

As part of this agreement, Datacentrix manages desktop support (within office hours), network support (on a 24/7 basis) and back-end system support, including servers, backups and data centres, for group subsidiaries, across Alviva subsidiaries, incorporating Pinnacle, Centrafin and Axiz.

The project, which spans 17 locations, sees the management of more than 400 desktop machines, over 1 000 laptops, in excess of 60 servers (as well as 317 virtual servers), with the provision of access to a 24-hour professionally managed service desk with guaranteed service levels.

"Previously, the individual businesses were supported using local onsite support staff without a service desk, with each organisation operating their own set of standards. The support effort has been standardised and consolidated to drive up efficiencies by leveraging the scale of the Alviva group," states Eric Henderson, divisional managing director for Managed Services at Datacentrix.

"With this outsourcing agreement in place, Alviva is now able to closely track service level agreements (SLAs) on a monthly basis, ensuring that services are consistently on track. Each business unit within the group now has a simple, one-click access to dashboards and reporting to obtain an instant infrastructure health check. In addition, cyber security concerns are now managed via the industry-leading Datacentrix Security Operations Centre (SOC), which is a 24/7/365 operation."

"It made sense for Alviva to move away from a siloed approach and consolidate services, while leveraging Datacentrix's established infrastructure and experience built over time," says Pedro Maia, group CIO at Alviva. "This has allowed us to standardise group-level ICT for a more consistent, predicable operation, while at the same time showcasing Datacentrix's breadth and depth of skill for potential outsource customers," he concludes.


Datacentrix provides leading ICT integration services and solutions to South African organisations, ensuring their success and sustainability into the digital age. The company's approach is to partner with its customers, equipping them with valuable insight and helping to align their ICT undertakings with their business strategy.

Datacentrix offers a deeply specialised skills component and is endorsed by the world's foremost technology partners. The company is recognised for its agility, in-depth industry knowledge, proven capability and strong overall performance.

Datacentrix is a level one (AAA) B-BBEE contributor, with 135% procurement recognition. For more information, please visit

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icomm Nicola Read (083) 269 2227
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